Ever heard of a chatbox that not only thinks, speaks and empathize like humans but also is adept at different aspects of a business? If not, Amelia it is. An AI chatbot that can take very good care of service requests without the need of humans unless it fails to solve a special request and in that case it will forward it to the colleague who can solve that problem. Meanwhile, it will learn how that colleague solves the problem and will follow this learning in future to fulfill customers requests.

Amelia has 6 brains that are designed to do different functions but when it comes to outcome, together they do all the processing and Amelia comes up with a final outcome that could be an answer to a request like findind a lost credit card for a customer of a bank.

Can Amelia Replace Humans?

I think this case study will help you know the answer to this question.