Helptier

1. Save time and money on customer support

For large digital companies, customer support is a must if they want their current users feel happy and keep using their products and bring them good revenue. However, the common problem that they have to deal with is that they always have more users than the number of customer support agents they have. Therefore, self-help support webpages or knowledge base which help users solve their own problems before contacting agents is a nice solution and Helptier is one of the best providers for this solution.

2. Bring a better customer experience

Helptier gives users an easy-to-use interface so customers not only can solve their current problems as well as discover new and cool features they never know before. This can bring a better customer experience and make customers love your products more. Helper also has a feedback system which helps product owner understand what customers need and ideas to improve their product.