Uniphore

Uniphore is a Conversational Service Automation finally gives customers a powerful voice to resolve their problems. A better customer experience comes from a better agent experience. Uniphore acquires Emotion Research Lab, adds Emotion AI capabilities. Automate, personalize and optimize every conversation with Uniphore’s Conversational Service Automation Platform. Deliver frictionless customer experiences. And free-up agents to be more productive. Because now is not the time for under-performing customer service.

Interaction Analytics: U-Analyze
Agent Co-Pilot: U-Assist
Agent Security: U-Trust
Conversational Self-service: U-Self Serve